Eukora

Eukora Privacy Policy

Last updated: 16 September 2026

This explains what Eukora collects, why, who else sees it, and what you can do about it. Eukora Technologies, in Accra, Ghana, is responsible for the data described here.

What we collect

What	Why
Your name, email address and profile photo	To create your account and show who you are to friends and groups
Your exam target and class level	To choose the right questions and study plan for you
Your answers, scores, XP, streaks and badges	To mark your work, track progress and run leaderboards
Your groups, friends and challenges	To run the social features you choose to use
Device type, app version and notification token	To send the reminders you turn on, and to fix faults
What you write in "Report a problem"	To answer you and fix the problem
Subscription and payment records	To give you the access you paid for, and to keep our accounts

We do not collect your location, your contacts, or anything from other apps. We do not sell your data, and we do not show third-party advertising.

Children's accounts

A child's account is created by their parent. It has no email address and no password: the child signs in with a login code and a PIN that their parent controls. Children are hidden from search, so other users cannot look them up. A parent can see their child's progress, change the PIN and delete the account at any time from their parent account. We ask children for no more than the name their parent gives us and the work they do in the app.

Who else sees it

We use a small number of providers, and only for the job named:

Google Firebase — sign-in, and push notifications.
Amazon Web Services and Supabase — the servers and database that store your account, in Europe.
Paystack — subscription payments. Your card details go to them, never to us.
Resend — the emails we send you.
Our AI provider — when you ask for an explanation, the question and your answer are sent to generate one. We do not send your name or email with it.

We also share information when the law requires it. Because our providers are outside Ghana, your data is stored and processed abroad, under contracts that require them to protect it.

What other students see

Your display name, profile photo, level and streak appear on leaderboards and to people in your groups and challenges. Your email address, your answers and your scores are never shown to other students.

How long we keep it

We keep your account data for as long as your account exists. When you delete your account we remove your name, email, photo and sign-in immediately. We keep quiz answers and scores with nothing that identifies you, so question statistics stay accurate, and we keep payment records for as long as accounting rules require. Backups are replaced on the normal backup cycle.

Your choices

See or correct your data — most of it is in the app under Profile. For the rest, email us.
Delete your account — in the app under Profile, or at eukora.com/delete-account.
Turn off notifications — in the app under Profile, or in your phone's settings.
Ask for a copy — email us and we will send you your data.

Keeping it safe

Traffic between the app and our servers is encrypted. Passwords are handled by Google Firebase and never stored by us. Access to our systems is limited to the people who need it. No system is perfect, so if a breach ever affects you, we will tell you.

Changes

If we change this policy in a way that matters, we will tell you in the app or by email before it takes effect.

Contact

Email support@eukora.com with any privacy question, including a request to see or delete your data.